FAQ

FREQUENTLY ASKED QUESTIONS

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 Where is Vicious Department based? 

We are based in the Netherlands.

 

Do you ship internationally? 
Yes, we offer worldwide shipping.

 

How long does shipping take?
Shipping times vary depending on the destination. Domestic orders are normally delivered within 2-5 business days. Generally, international orders take between 7-14 business days to arrive. 

 

How much does shipping cost?
Shipping costs are calculated at checkout based on the destination and the weight of the package.

 

Can I track my order? 
Yes, we provide tracking information for all shipped orders. You will receive a tracking number via email once your order has been dispatched.

 

What payment methods do you accept?
All payment methods can be found at the bottom of the website. 

 

Do you offer returns or exchanges? 
Yes, we have a hassle-free return and exchange policy. Please refer to our Returns and Exchanges page for detailed instructions.

 

How can I contact your customer support? 
You can reach our customer support team by sending an email to support@vicious-department.com

 

Are your products ethically made? 
Absolutely! We are committed to ethical and sustainable practices. We work closely with our suppliers to ensure fair labor conditions and environmentally friendly manufacturing processes. 

 

Can I cancel my order?
If your order has not been shipped yet, you may be able to cancel it. Please contact our customer support team as soon as possible with your order details and reason for cancellation.

 

Do you offer wholesale opportunities?
Not at the moment, but keep an eye on our socials for any updates! 

 

If you cannot find your desired question or answer please contact us via: support@vicious-department.com